I paid, but Pro isn't active
What to check when your purchase went through but the app still shows Free.
Check these first
- Same account? Make sure the app is signed in with the account you used to pay.
- Restart the app. Close TuneUP fully (including from the system tray) and open it again.
- Check your profile. On the website, your plan should show as Active. If it shows Pending, the payment is still being confirmed.
- Give it a little time. Activation is usually instant but can rarely take up to 24 hours.
Payment failed?
If checkout said Payment failed, no Pro access was granted. Try again, or check with your bank whether online or international payments are allowed on your card.
Still stuck?
Email support@tuneupcleaner.com with the email address on your account and your receipt.