Refunds: who is eligible and how to ask
A plain-language summary of the TuneUP Refund Policy for website purchases.
You may be eligible if
- a technical problem stops TuneUP's core features from working, and
- our support team can't fix it within a reasonable time, and
- you ask within 14 days of the original purchase.
Not refundable
- Change of mind after successful activation.
- Not using the app, or dissatisfaction without a technical fault.
- Forgetting to cancel before the renewal date.
- Misunderstanding features that are clearly described on the website.
How to request
Email support@tuneupcleaner.com with your order details and a description of the problem.
Cancelling a monthly subscription stops future billing but doesn't refund the current period. App Store purchases are refunded through Apple. The full text is in our Refund Policy.